We value your privacy

We will only ask for personal information when it is required for the provision of a service. We collect your personal information in a fair and lawful way, with your knowledge and consent throughout the process. We will endeavor to let you know why we are collecting it and how it will be used.

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the elderflowerpsychology.cojm.au website (the “Site”). This Policy describes the types of personal data that will be collected when you use our Site and how this personal data is used, shared and protected. We invite you to contact us if you have any questions after reading the following policy.

What personal data is collected and why?

In order to provide you with a service, we will need to ask you for certain personal data. This includes such occasions but is not limited to when requesting information, booking a session or engaging with our diary system. This personal data includes your:

• Contact details including name, email, mobile telephone number and billing address

• Referral information

• Personal details including date of birth

• Payment or credit card information

• Personal preferences including marketing and cookie preferences

How we use personal data:

To Provide the Services You Request or Provide You Relevant Information

When you use our site we will use your data to provide the product or service you have selected.  For example, if you choose to contact us through our website, elderflowerpsychology.com.au, we will use this information to reach out to supply information requested, resolve a problem reported by you or to make a service booking. 

To Operate our Business

We may use the data you provide to us to operate our business.  For example, when you provide a payment for our service, we may use that information for accounting, auditing and other internal functions. 

To Protect Our or Others’ Rights, Property or Safety

We may also use data about how you use our Site to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.

For General Research, Improvement or Website Analytics

We use data about how our visitors use our Site to understand customer behaviour or preferences.  For example, we may use information about how visitors search for and find information to better understand the best ways to organize and present this information. 

We may also use ‘cookies’ to improve your experience on our website. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site. 

How long we retain your data

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss & theft, as well as unauthorized access, disclosure, copying, use or modification.

Consent

We value your ability to consent to how your personal information is used. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with information or your desired service.

Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.

This policy is effective as of 17 March 2025